Could you tell us what your role involves day to day?
I support residents from their first enquiry right through to move-in and beyond. I help with tenancy guidance, financial entitlements, policy queries — or simply being there for a friendly chat.
Why Lace?
It’s incredibly rewarding to help someone improve their quality of life, especially when a safer, more suitable home helps them regain independence. I also love seeing how resident feedback leads to real changes.
What do you enjoy most?
Knowing I can make a positive difference to someone’s day, or even their whole outlook on life.
How does your work make a difference?
Better housing can transform independence, safety and wellbeing. Helping residents access that — and then seeing the impact — is the most rewarding part.
Describe working at Lace in three words:
Community. Meaningful. Rewarding.
What would you say to someone considering applying?
Go for it! You’ll be part of a genuinely supportive team that cares about residents and each other.
