Your Home and Tenancy

Urgent help

When something needs urgent attention

If there's an immediate risk to your safety or home, please contact us straight away so we can help.

Maintenance emergency

For urgent maintenance issues, please call 01522 514444 and use option 2 for repairs.

If you live in one of our extra care schemes, you can activate your emergency alarm system for further assistance.

Repairs, concerns and safety

Report an issue

Use the options below to report a problem or concern. You don't need to know the right process - we'll make sure it reaches the right team.

Request a repair including damp and mould

Report anti-social behaviour

Report a safeguarding concern

Managing your tenancy

Your tenancy

Simple ways to manage key parts of your tenancy and account.

Staying connected

Communication & feedback

Share your feedback, ask questions, or get in touch with our team for support and assistance.

Frequently asked questions

Answers to 
Common Questions