What safety checks do we carry out in your home?
We complete regular safety checks in every home to protect you and make sure our buildings meet all legal standards.
Every Lace home has an Electrical Installation Condition Report (EICR) at least once every five years. You’ll receive a copy of the certificate after each inspection. Please don’t carry out your own electrical work — report any issues so we can send a qualified electrician.
Read our Electrical Safety Factsheet.
Where homes have gas appliances, we carry out annual gas-safety checks by certified engineers. You’ll receive a copy of the certificate after each service.
Read our Gas Safety Factsheet.
We test alarms every year and replace or repair them if needed.
If any alarm stops working, please tell us immediately.
We check hot and cold-water temperatures each year to reduce risks from Legionella and other bacteria, including Pseudomonas Aeruginosa.
You can help by running taps after time away and keeping showerheads and taps clean and free from limescale.
Read our Water Hygiene Factsheet to learn how you can help prevent these risks.
People: We act quickly and communicate clearly.
Places: We maintain homes that are healthy and compliant.
Partnerships: We work with residents and trusted contractors to keep everyone safe.
How do we keep communal areas safe for everyone?
Regular inspections, clear walkways, and strong fire protection help us maintain safe and welcoming shared spaces.
We carry out routine checks in corridors, lounges, lifts, laundry rooms and gardens to make sure shared areas are safe and well-kept.
Every scheme has an annual Fire Risk Assessment (FRA).
We also test fire alarms, sprinklers, emergency lighting, and automatic doors regularly.
You’ll receive a summary of your scheme’s latest fire-safety findings.
To prevent accidents and fire risks, please don’t leave mobility aids, furniture or personal belongings in corridors or stairwells.
Read our Safety in Communal Areas factsheet for more detail.
We’ll always balance safety and comfort — creating spaces that feel welcoming while meeting all regulations.
Read our Safety in Communal Areas factsheet for more detail.
People: We listen to your feedback on safety.
Places: We ensure every scheme is safe, accessible, and compliant.
Partnerships: We work closely with residents, staff, and fire authorities.
How can residents help keep homes safe?
We all play a part in safety — by allowing access, reporting concerns, and following simple precautions at home.
Please allow our contractors or engineers access for scheduled safety checks - it helps us protect you and keeps your home legally compliant.
If something doesn’t seem right — a faulty alarm, broken light, or water leak — please tell us straight away.
Mobility scooters and other powered vehicles should only be stored and charged in approved areas. This keeps both residents and buildings safe.
Please don’t tamper with safety equipment or make changes to your home without our permission. We’ll always advise on safe solutions.
How do we track and share safety performance?
We monitor every safety check, learn from incidents and share results so you can see how we’re performing.
We track completion rates for gas servicing, electrical testing, fire-safety checks, and other key inspections to ensure full compliance.
If a safety issue or “near miss” happens, we investigate, act quickly and update our processes to prevent a repeat.
We publish key safety outcomes in resident meetings, and our Annual Report — ensuring transparency.
See Publications
We use your feedback to refine policies and strengthen how we communicate about safety.
People: We build trust through openness.
Places: We invest in homes that protect wellbeing.
Partnerships: Together we keep every home and community safe.
See also: Resident Voice and Involvement
