How do you let us know you’re leaving?
When you’re ready to move, we’ll guide you through notice periods, inspections, and everything needed for a smooth goodbye.
Please give at least four weeks’ written notice by emailing housing@lacehousing.org or your Housing and Support Team working at your Extra Care Scheme directly Contact us.
We’ll send you an end-of-tenancy form to complete electronically or print and return.
Tenancies usually end on a Sunday, with keys returned by 10 a.m. Monday.
See Contact Us.
If your tenancy is joint, both tenants are equally responsible for rent and the property’s condition.
If one person wishes to leave, please contact us before giving notice so we can explain the options and any forms that need completing.
Once we receive your notice, we’ll confirm the official end date, arrange an inspection, and explain how to hand back your keys.
Before leaving, please:
Remove all belongings and rubbish.
Clean the property thoroughly.
Leave decoration in good condition.
Secure all doors and windows.
This helps us get the home ready for the next resident quickly and safely.
People: We make moving on straightforward and fair.
Places: We prepare homes quickly so others can move in safely.
Partnerships: We stay in touch to support your next steps.
See also: Ending Your Tenancy Factsheet | Ending a tenancy on behalf of the tenant | Ending a tenancy on death of the tenant | Rechargeable Repairs Factsheet
How do we support next of kin or executors?
We’ll handle everything with compassion, guiding families through notice, clearance, and any final steps with care and clarity.
We understand this may be a difficult time. Once you contact us, we’ll explain what’s needed and support you throughout.
We ask for four weeks’ notice after notification of death.
Please note: Housing Benefit or Universal Credit housing costs end on the date of death. Rent continues until the tenancy ends and keys are returned.
Please remove all personal belongings and leave the home clean, secure and in good condition.
We can help with advice or local contacts if you need practical assistance.
In some cases, a partner or family member may be entitled to take over the tenancy - known as succession. We’ll review this sensitively and confirm the outcome in writing.
People: We treat every situation with dignity and compassion.
Places: We support safe, respectful transitions.
Partnerships: We work closely with families, carers, and professionals to make things easier.
See also: See also: Ending Your Tenancy Factsheet | Ending a tenancy on behalf of the tenant | Ending a tenancy on death of the tenant | Rechargeable Repairs Factsheet | Pre-Tenancy Standards
What do you need to do before leaving?
We’ll guide you through inspections, utility checks, and account closures to make sure everything ends cleanly and clearly.
We’ll check your home against our Property Standard to identify any repairs or redecoration needed.
We’ll always explain what’s required and give you the chance to put things right.
If work is needed because of damage, neglect or items left behind, we may apply a recharge.
You’ll receive a written breakdown and can appeal if you disagree.
Read our Rechargeable Repairs Factsheet.
Before returning keys, please:
Take final meter readings.
Inform utility suppliers.
Cancel council tax and broadband.
Redirect mail if needed.
We’ll help you check your rent account or agree a repayment plan if needed.
A final statement will be sent to your forwarding address.
See also: Former Tenant Debt Factsheet.
People: We’re here to make things simple and stress-free.
Places: We make sure homes meet our Property Standard.
Partnerships: We handle all accounts clearly and fairly.
See also: Rechargeable Repairs Factsheet | Former Tenant Debt Factsheet
What happens once your tenancy ends?
Even after you’ve moved on, we’ll manage your old home carefully and welcome your feedback to keep improving.
Once your tenancy ends, we prepare the home for its next resident — carrying out safety checks, cleaning and any repair work. We may ask you to show the next resident around your home during your notice period.
We may ask for short feedback about your experience.
Your comments help us improve how we manage tenancy endings and new lettings.
If rent or repair charges remain, we’ll contact you to pay the outstanding balance.
For leaseholders no longer in residence, we may defer certain payments until the property is sold.
If you’ve been managing someone else’s tenancy, we’ll continue to offer guidance — whether on final statements, possessions, or housing options.
People: We care for every resident, past or present.
Places: We prepare homes for safe, swift re-letting.
Partnerships: We use your feedback to keep improving for future residents.
Related resources:
See also: Ending Your Tenancy Factsheet | Ending a tenancy on behalf of the tenant | Ending a tenancy on death of the tenant | Rechargeable Repairs Factsheet | Rechargeable Repairs | Former Tenant Debt factsheets.
