Our performance reflects what matters most to residents — safety, quality, trust, and being listened to.
Read more about our performance and resident experience in the reports below:
Completed across all schemes to maintain resident safety.
Residents satisfied with the overall service provided by Lace Housing.
Residents who told us their home feels safe and well maintained.
Residents who said we listen to their views and act on them.
Complaints received during the year — each one an opportunity to learn and improve.
Complaints upheld where we agreed with residents and made positive changes as a result.
Complaints received during the year — each one an opportunity to learn and improve.
Complaints upheld where we agreed with residents and made positive changes as a result.
The Tenant Satisfaction Measures (TSMs) are part of the Regulator of Social Housing’s Consumer Standards.
They show how residents feel about their homes, safety and the services we provide — and how well we respond when things go wrong.
We collect this feedback every two years from residents living in our homes.
It helps us understand what we’re doing well, where we can improve and how we compare with other housing providers.
Tenant Satisfaction Results 2026 shows our most recent TSM results, published in accordance with the Regulator’s reporting requirements.
About these results
Survey data gathered from residents during January 2026 in line with the Regulator of Social Housing’s Tenant Satisfaction Measures requirements.
Figures reflect the experience of residents in Lace Housing’s rented and shared ownership homes.
