registered office
Lace House
Lace House is our registered office address only. It isn’t routinely staffed by Lace, and we’re unable to offer appointments at this location.
If you’d like to meet with a member of the team, we’ll arrange to visit your home or set up a convenient appointment at one of our Housing with Extra Care schemes instead.
Our phone lines are open Monday to Friday, 9am – 1pm.
If we’re unable to answer, please leave a message — we’ll call you back as soon as possible.
Call us on 01522 514444
Option 1:
Housing and Rent Payments
housing@lacehousing.org
Option 2:
Repairs and Maintenance
repairs@lacehousing.org
Option 3:
Accounts Payable
accountspayable@lacehousing.org
Option 4:
HR and Payroll
payroll@lacehousing.org
If you’re a tenant and need to report an emergency repair, please call 01522 514444 and follow the instructions.
Residents living in our Housing with Extra Care communities can activate their on-site emergency alarm system for immediate assistance.
If you know which team you need, please contact them directly:
For tenancy and rent enquiries: housing@lacehousing.org
For repairs and maintenance: repairs@lacehousing.org
For supplier or payment queries: accountspayable@lacehousing.org
For HR or payroll: payroll@lacehousing.org
If you live in one of our Housing with Extra Care communities, please contact your local team using the details below.
If you need to contact us in a different way — for example, in large print, by audio file, or through an advocate — please let us know.
We’re happy to adapt how we communicate so everyone can access our services.
You can also share your thoughts or suggestions through our Compliments and Feedback page.
People: We listen and respond quickly to your enquiries.
Places: Our local teams are based within Lace communities across Lincolnshire.
Partnerships: We work together with residents and partners to deliver a responsive, caring service.
