A place where everyone feels seen, heard, and valued.
At Lace, inclusion means creating communities and workplaces where everyone feels valued, respected and able to contribute.
Belonging isn’t just a principle — it’s how people live well.
When residents and colleagues feel recognised and included, communities thrive. For many older people, that sense of belonging brings confidence, comfort, and connection. That’s why we ensure every home, service, and conversation reflects the diversity of the Lace community.
Equality, Diversity, Inclusion and Belonging (EDIB) are woven through our strategy, governance, and everyday culture.
We celebrate difference, challenge inequality, and promote fairness in every decision we make.
Our Board leads this work, using insight and data to ensure our homes, services, and workforce reflect our communities.
Fairness, respect, and opportunity for all.
Inclusive recruitment and leadership.
Accessible communication and services.
Celebrating difference through events and lived-experience stories.
Together, these commitments help make Lace a place where everyone belongs and thrives.
97% of residents said they feel respected and fairly treated [TSMs 2026]
If you ever feel you’ve been treated unfairly or excluded — whether as a resident, colleague or partner — please let us know. We’ll listen, act sensitively, and take steps to put things right.
Call 01522 514444 or email housing@lacehousing.org.
