Transparency and accountability are central to how we work. We publish reports that show how we’re performing, where we’re improving, and how we’re meeting the standards expected of a regulated housing association.
These publications demonstrate our compliance with the Regulator of Social Housing, Homes England and the Housing Ombudsman Service — and our ongoing promise to learn, share, and improve.
Our current strategic plan sets out our priorities for People, Places and Partnerships — building on our strengths for the future.
Our annual report and independently audited financial statements show how we manage our finances responsibly and reinvest for resident benefit.
Our Annual Resident Report brings together performance, satisfaction, and safety outcomes — showing how we’re meeting our commitments to residents.
Our Tenant Satisfaction Measures (TSMs) provide clear, comparable insight into how well we’re performing in key service areas — from repairs to resident engagement.
This report brings together data on all complaints received during the year. It also highlights the actions taken to improve services in response to resident feedback.
Explains how we handle, resolve and learn from complaints in line with the Housing Ombudsman’s Code.
Provides an open assessment of how Lace Housing meets the Code, showing where we comply and identifying areas for further improvement.
These reports show how we compare pay across the organisation and outline the actions we’re taking to promote equity and inclusion.
These policies set clear expectations for ethical practice, procurement, and partnership working
