Who we are
Lace Housing Limited is a data controller. This means we are responsible for deciding how and why your personal information is used.
If you have any questions about this notice or how we use your data, please contact:
📧 agraves@lacehousing.org
📮 Lace Housing Limited, Lace House, 2 Olsen Rise, Lincoln, LN2 4UZ
Our commitment to your privacy
We are committed to protecting your personal information and using it fairly, lawfully and securely, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We:
Only collect information that is relevant and necessary.
Explain why we need it.
Keep it accurate and secure.
Limit how long we retain it.
Train our staff in data protection.
What information we collect
The information we collect depends on how you interact with us. This may include:
Contact details (such as name, address, phone number or email).
Information needed to manage housing applications, tenancies or services.
Health or support information (where relevant and lawful).
Financial or payment information (where required).
Records relating to repairs, safety, anti-social behaviour or safeguarding.
CCTV footage in our schemes.
Information you provide through forms, emails or phone calls.
Website usage data (via cookies).
We only collect special category data (such as health or equality information) where the law allows and where it is necessary.
Why we use your information
We use your personal data to:
Provide housing, support and related services.
Manage applications, tenancies and agreements.
Keep people safe and meet safeguarding duties.
Maintain homes and communal areas.
Respond to enquiries, complaints and feedback.
Meet legal and regulatory obligations.
Prevent and detect fraud or crime.
Improve our services.
We only use your data where we have a lawful basis to do so, such as:
A contract.
A legal obligation.
Vital interests.
Legitimate interests.
Your consent (where required).
Who we share your information with
We only share your information when necessary and with trusted organisations, including:
Local authorities and statutory bodies
Safeguarding partners and emergency services
Contractors and suppliers providing services on our behalf
Professional advisers (such as legal or insurance providers)
We never sell your personal data or share it for marketing purposes.
How we keep your data safe
We use appropriate technical and organisational measures to protect your information, including:
Secure IT systems and access controls
Staff training
Secure storage of paper and electronic records
Some data may be stored using secure cloud services. Where this happens, we ensure appropriate safeguards are in place.
How long we keep your information
We keep personal data only for as long as necessary, in line with our retention schedule.
Retention periods vary depending on the purpose, legal requirements and safeguarding considerations.
Cookies and website use
We use cookies to improve how our website works and understand how it is used.
You can manage cookies through your browser settings. Further information is available in our Cookie Notice (or via your cookie banner settings).
Your rights
You have the right to:
Access your personal data.
Ask for it to be corrected or deleted.
Oobject to or restrict how it is used.
Withdraw consent (where applicable).
Complain to the Information Commissioner’s Office (ICO).
To exercise your rights, contact:
📧 agraves@lacehousing.org
ICO details: https://ico.org.uk
Further information
We have more detailed privacy notices for specific situations, including:
Residents and leaseholders.
Staff, volunteers and Board members.
Recruitment.
CCTV.
These are available on request.
Review
This notice was last reviewed in June 2025.
We may update it from time to time.
