Working with Lace
We value partnerships built on safety, quality, and fairness — principles that guide every relationship at Lace. If you share these values, you can apply to join our list of approved suppliers or contractors.
Becoming an approved supplier or contractor
We can only instruct approved contractors and commit expenditure to approved suppliers.
To join our approved contractor’s list, you’ll need to complete an application form, confirm acceptance of our Values and Contractor Code of Conduct and provide the required documentation.
Complete the Approved Supplier or Approved Contractor Application Form.
Provide references — we may request these to confirm previous experience or reliability.
Contractors will also need to:
Agree to the Lace Contractor Code of Conduct.
Provide current insurance certificates (Employers’ and Public Liability).
Supply up-to-date health and safety documentation and any relevant accreditations.
Together, these ensure that everyone working with Lace maintains the highest standards of professionalism and care.
Keeping everyone safe
Health and safety is at the core of every partnership. We expect all contractors to:
Follow all legal requirements and industry standards for safety.
Complete and share risk assessments and safe systems of work when requested.
Hold appropriate insurance and maintain safe practices on site.
Report all accidents, incidents, and near misses to Lace immediately.
Be aware of fire action notices and emergency procedures at our schemes.
These expectations are part of the approval process and are monitored throughout your time on our approved list.
Acting with integrity
We expect all partners to act ethically and professionally at all times.
You must not:
Offer or accept bribes, gifts, or inducements.
Disclose personal data about residents or colleagues without permission.
Please notify us immediately of any potential conflicts of interest involving your staff, residents, or Lace colleagues.
How our Purchase Order process works
Lace Housing operates a Purchase Order First policy, as detailed in our Purchases Policy (QP29).
We will only pay invoices that include a valid Purchase Order (PO) number.
What this means for you:
Do not accept any verbal or written order without a valid PO number (except for genuine emergencies).
Always include the PO number on your invoice.
Submit invoices electronically to accountspayable@lacehousing.org (one invoice per PDF, max 20 per email).
Payment terms: 28 days from receipt of a valid invoice.
Emergency orders: PO issued within 3 working days.
This process ensures all goods, services, and works are properly authorised and that payments are made promptly and securely.
How to make sure you’re paid on time
We will not pay for any work or service without a valid PO number.
Your invoice must include:
Your VAT registration number (if applicable)
Net value of goods or services
VAT percentage and amount
Total including VAT
Completion date of work or service
Lace Housing PO number
Payments are made by BACS, and remittance advice is issued by email.
If your invoice does not include a valid PO number, it will be returned for amendment — which may delay payment.
