I have two roles here at LACE Housing’s Worth Court in Bourne: I’m a support assistant and a support co-ordinator.
I’m a helping pair of hands and can often be found supporting residents with paperwork and organising social events.
My day starts by doing the ring-around where I call the residents of all 34 flats to make sure everyone is alright, and for those who can’t always hear the phone, I’ll pop up to see how they are.
Chatting to our residents is one of the highlights of my job, but it also helps me quickly identify any immediate care or help that is needed. Customer service is a big part of my day and it's always nice to smile and be polite.
My other duties include updating support plans, booking hospital appointments and general admin work such as Time Management System.
I love making people smile where I can, so last year I drove to work on Christmas Day dressed as Santa. I got a few laughs and to me that is what’s most important.
My favourite part of the job is at the end of the day, when I look back and see that everyone is happy. To me, that’s a job well done. Smiling faces are happy faces.
All staff are encouraged to take part in fundraising and this year I’ve raised £1,000 for Friends of LACE and our charity of the year, the Royal National Lifeboat Institution, by getting my running shoes on and taking part in the Lincoln Half Marathon and the Skegness 10K.
Di Williamson, Support Co-ordinator
