People and services that you can rely on
We are very proud of the housing and support services we provide and are committed to maintaining them to the highest standard.
We employ our own in-house property and grounds team who respond to the maintenance and compliance requirements of our residents and schemes.
They work Monday to Friday between 9am and 4:30pm but are also available to respond to emergency repairs outside of these hours. (please refer to Our repair timescales – for more details on what constitutes an emergency repair). Their familiarity with our residents and knowledge of our buildings mean that they are often a welcome sight and the ownership and pride they take in carrying out their tasks to a high standard make them an important part of our overall service offer.
Our team also work closely alongside an approved list of contractors; whose support is crucial in more specialist areas of maintenance. Many of these are local to Lincolnshire and have provided their services over many years, building up a relationship with LACE and a familiarity with our schemes that helps to ensure a high standard of service is maintained.
