Downloadable guides and info

Report Name	Updated
How we allocate our Housing for Older People factsheet	2024-06-17
How we allocate our Housing with Extra Care schemes factsheet	2024-06-17
Our Pre Tenancy Service: Getting your Tenancy off to a good start factsheet	2024-06-17
Property Standard	2024-06-17
Customer Service Standard	2024-06-17
Complaints and Compliments factsheet	2024-06-17
Complaint policy	2024-06-17
Tenant Handbook May 2024	2024-06-17
Leaseholder Handbook	2021-01-13
Electrical safety factsheet	2024-06-17
Gas safety factsheet	2024-06-17
Safety in communal areas factsheet	2024-06-17
Safeguarding factsheet	2024-06-17
Our repair service to your home	2024-06-17
Damp, Mould and Condensation factsheet	2024-06-17
Rent payment: An important responsibility factsheet	2024-06-17
Pet Ownership factsheet	2024-06-17
The storage and charging of Mobility Scooters and Powered Wheelchairs factsheet	2024-06-17
Getting involved factsheet	2024-06-17
Aids and Adaptations to my home factsheet	2024-06-17
The giving of gifts by residents factsheet	2024-06-17
Tenancy Fraud factsheet	2024-06-17
Race and Hate Crime factsheet	2024-06-17
How we can help support victims of domestic abuse factsheet	2024-06-17
Your Neighbourhood Service Standard	2024-06-17
Summary of our Anti Social Behaviour policy factsheet	2024-06-17
Anti Social Behaviour Diary log	2020-05-20
Noise nuisance factsheet	2024-06-17
Our restaurant service (Housing with Extra Care Schemes)	2024-06-17
Notice to end tenancy form	2020-05-11
Ending tenancy form for a personal representative	2020-05-11
Ending your tenancy factsheet	2024-06-17
Ending tenancy as a personal representative factsheet	2024-06-17
Extending your Lease factsheet	2024-06-17
Former tenant debt factsheet	2024-06-17
Direct Debit Instruction	2024-06-17
Water Hygiene factsheet	2025-06-19