Downloadable guides and info

Report Name	Updated
Complaint policy	2024-06-17
Anti Social Behaviour Diary log	2020-05-20
Our restaurant service (Housing with Extra Care Schemes)	2024-06-17
Direct Debit Instruction	2024-06-17
Tenant Handbook (2025)	2025-07-29
Leaseholder Handbook 2025	2025-07-29
A guide to your tenant rights and responsibilities	2025-07-29
Aids and Adaptations	2025-07-29
Complaints and learning factsheet	2025-07-29
Customer Service Standards	2025-07-29
A factsheet explaining how we can help support victims of domestic abuse	2025-07-29
Electrical Safety Factsheet	2025-07-29
Emergency Repairs Factsheet (effective September 2025)	2025-07-29
Ending the tenancy on behalf of the tenant	2025-07-29
Ending your tenancy factsheet	2025-07-29
Equality Diversity and Inclusion	2025-07-29
Major Repairs factsheet	2025-07-29
What is tenancy fraud	2025-07-29
Former tenant debt	2025-07-29
Former tenant debt	2025-07-29
Gas Safety Factsheet	2025-07-29
Getting involved = help shape our services	2025-07-29
Giving gifts to our staff factsheet	2025-07-29
Inclusive service delivery policy	2025-07-29
Noise Nuisance Factsheet	2025-07-29
Our repair service what you can expect	2025-07-29
Paying your rent - an important responsibility	2025-07-29
Pet ownership factsheet	2025-07-29
Pre tenancy service - getting your tenancy off to a good start	2025-07-29
Pre tenancy service standard	2025-07-29
Property Standard	2025-07-29
Race and hate crime - Your right to feel safe factsheet	2025-07-29
Safeguarding	2025-07-29
Safety in communal areas	2025-07-29
Summary of our ASB policy	2025-07-29
Using and storing powered vehicles in our schemes	2025-07-29
Water safety factsheet	2025-07-29
Your neighbourhood service standard	2025-07-29
Ending a tenancy when a resident has died factsheet	2025-07-29
How we allocate homes - Housing for Older People	2025-07-30
How we allocate homes - Housing with Extra Care	2025-07-30
Damp and Mould factsheet	2025-07-30