Make a complaint

At LACE Housing we have always prided ourselves on working closely with our residents and we actively encourage feedback from anyone living in our schemes.

We understand that from time-to-time residents may not be happy with the service they receive from us. We encourage all residents to have early discussions, raising any concerns with a local member of staff to help resolve any issues promptly.

However, if you feel that your concerns have not been resolved there are several ways in which you can get in touch with us:

1. Completing the below form.

2. You can speak with a member of our team by calling 01522 514444.

3. Email us at enquiries@lacehousing.org

NB: A key part of recording your complaint is for us to understand the resolution you are seeking.

In the first instance we will deal with any complaints informally, unless asked otherwise. Our complaints factsheet, Complaints and compliments factsheet, which summarises our complaint policy, and provides more information on our approach to complaint handling.

We are a member of the Housing Ombudsman, who have published a complaint code which we are required to follow. Please click here for further information Housing Ombudsman Complaint Handling Code Self assessment 2021 and the Leaflet for residents about the Housing Ombudsman Scheme.

Please complete this form if you wish to make a complaint.

Name

Email address

Telephone number

Address

Postcode

What is the best way for us to contact you?

Phone Letter Email Home Visit

If you are complaining on the behalf of someone else, what is their name and address?

Name

Address

Details of the complaint (please let us have as much information as possible, including any dates and times you have recorded).

If you have already spoken to a member of staff about this complaint, please provide details.

What would you like us to do to put things right?

Please do no not fill this in

Our forms are protected by Google's reCAPTCHA service. You can find their privacy policy and terms here.