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Make a complaint

We’re very sorry that you’re not happy with our service. Please use the form below to tell us about the nature of your complaint and we will get back to you as soon as possible.

In the first instance we would normally deal with any complaints informally. Please see our Complaints factsheet, which summarises our complaint policy, for more information on our approach to complaint handling.

We are a member of the Housing Ombudsman, who have published a complaint code which we are required to follow. Please click here for further information Housing Ombudsman Complaint Handling Code Self assessment.

Please complete this form if you wish to make a complaint.

Name

Email address

Telephone number

Address

Postcode

What is the best way for us to contact you?

Phone Letter Email Home Visit

If you are complaining on the behalf of someone else, what is their name and address?

Name

Address

Details of the complaint (please let us have as much information as possible, including any dates and times you have recorded).

If you have already spoken to a member of staff about this complaint, please provide details.

What would you like us to do to put things right?

Please do no not fill this in

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Homes England

Regulator of social housing

Blue skies consortium

Dementia Action Alliance

Housing Ombudsman Service