Coronavirus notice Read our position statement in full

Make a complaint

We’re very sorry that you’re not happy with our service. Please use the form below to tell us about the nature of your complaint and we will get back to you as soon as possible. 

In the first instance we would normally deal with any complaints informally. Please see our Complaints factsheet, which summarises our complaint policy, for more information on our approach to complaint handling.

We are a member of the Housing Ombudsman, who have published a complaint code which we are required to follow. Please click here for further information Housing Ombudsman Complaint Handling Code Self assessment.

Please complete this form if you wish to make a complaint.

If you are complaining on the behalf of someone else, what is their name and address?

Our forms are protected by Google's reCAPTCHA service. You can find their privacy policy and terms here.

Homes England
Regulator of social housing
Blue skies consortium
Dementia Action Alliance
Housing Ombudsman Service
Lincs Independent Living Partnership
National Housing Federation