Make a complaint

At LACE Housing we have always prided ourselves on working closely with our residents and we actively encourage feedback from anyone living in our schemes. 

We understand that from time-to-time residents may not be happy with the service they receive from us. We encourage all residents to have early discussions, raising any concerns with a local member of staff to help resolve any issues promptly.

However, if you feel that your concerns have not been resolved there are several ways in which you can get in touch with us:

1. Completing the below form. 

2. You can speak with a member of our team by calling 01522 514444.

3. Email us at

NB: A key part of recording your complaint is for us to understand the resolution you are seeking.

In the first instance we will deal with any complaints informally, unless asked otherwise. Our complaints factsheet, Complaints and compliments factsheet, which summarises our CP5 Complaint Policy, and provides more information on our approach to complaint handling.  

We are a member of the Housing Ombudsman, who have published a complaint code which we are required to follow. Please click here for further information Self assessment - Housing Ombudsman Complaint Handling Code September 2022 and the Leaflet for residents about the Housing Ombudsman Scheme.

Please complete this form if you wish to make a complaint.

If you are complaining on the behalf of someone else, what is their name and address?

Our forms are protected by Google's reCAPTCHA service. You can find their privacy policy and terms here.

Homes England
Regulator of social housing
Blue skies consortium
Dementia Action Alliance
Housing Ombudsman Service
Lincs Independent Living Partnership
National Housing Federation