Resident involvement

We recognise that most residents do not want to participate in formal scrutiny or engagement, and instead just simply want us to listen and understand what is important to them, along with their concerns.  

We know many residents already play an active part in the improvement of our services by:

• attending meetings within their own scheme,
• taking part in community events and coffee mornings,
• making complaints or compliments,
• following us on social media,
• informally talking to members of our team.

We would like to have a small number of residents who would like to meet on a quarterly basis to carry out more detailed scrutiny of our performance. This includes looking at:

• how we perform against our published service standards.
• the results of resident surveys,
• feedback from resident meetings across our schemes; and
• summaries of our complaints and compliments.

For further information please see our Getting involved factsheet

If you would like to take part in any aspect of resident involvement, please contact our Head of Housing, Emma Ward by emailing: eward@lacehousing.org