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Residents at Olsen Court

Resident involvement

As a small association, we have always prided ourselves on working closely with our residents. We actively encourage feedback from those living in our schemes. 

Over the last year we have worked to develop a more formal arrangement to engaging with a small number of residents who have agreed to represent all residents, ensuring their voices are heard. 

Resident involvement

We currently have two resident involvement groups: one for residents in the north of the county and one for residents living in the south of the county. We are working with these Groups to develop tenant scrutiny, to ensure we comply with regulatory standards and continually improve our services and offer value for money to our customers.

In addition to our Resident Involvement Group, we hold a series of resident and leaseholder meetings once a year, with all residents being invited to attend one of these meetings. Due to Government guidance in response to the current Coronavirus pandemic, all resident meetings are currently on hold. Further dates will be announced once the restrictions have been lifted. 

We also welcome residents getting involved in the way we work, in less formal ways, to help us in managing their homes and the neighbourhood where they live by:

  • accessing social media – we use Facebook, Twitter and our website to engage with our residents on our day to day activities;
  • participating in resident meetings held regularly within our housing for extra care schemes and we encourage residents to consider forming a residents’ association in their own scheme;
  • nominating our staff who you feel are deserving of being considered for an award at our Annual Awards and Presentation Evening for staff/volunteers.
  • becoming a Scheme Champion – monitoring service contracts and/or building safety;

For further information please see our Getting involved Factsheet

If you would like to take part in any aspect of resident involvement, please contact our Housing Manager Elaine Donaldson by emailing: edonaldson@lacehousing.org


Residents meeting
Homes England
Regulator of social housing
Blue skies consortium
Dementia Action Alliance
Housing Ombudsman Service
Lincs Independent Living Partnership
National Housing Federation