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Report a repair

Reporting a repair for tenants.

Our Repairs and Maintenance Team are available to complete repairs for our tenants between 9.00am and 4.30pm Monday to Friday. If you have a non-emergency repair that you wish to report, please complete the form below.

An emergency repairs service is available between 4.30pm and 9.00am Monday to Friday and over weekends and Bank Holidays. If you believe your repair is an emergency and presents an immediate risk to your safety, security or health, please contact us on 01522 514444. 

Please see the following guides: Tenant Guide to Repairs, Response Repairs Policy and Our repair timescales

Report your repair here

Your details

For LACE staff members - if you are reporting a repair yourself then please enter your name here.
Please enter your area code i.e. 01522 514444 or for mobiles 07890 123456. It is important that you enter a space after the 5th digit - this will ensure that our systems can read your telephone number correctly. Our repairs team will call or text to confirm your appointment.
Our repairs team may confirm your appointment via email.

Tell us about the repair

If you are a LACE member of staff and are reporting a fault at the office then please select ‘LACE Office’.
It may be that the fault is in more than one location - please select multiple locations using the tick boxes below if this is the case.

Please be aware that you will be recharged should LACE undertake any repair that is your responsibility.

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Homes England
Regulator of social housing
Blue skies consortium
Dementia Action Alliance
Housing Ombudsman Service
Lincs Independent Living Partnership
National Housing Federation